Refund Policy

1. General Principles

ShortsFREE honors withdrawal and refund rights guaranteed to consumers under applicable laws, including the Act on the Consumer Protection in Electronic Commerce.

ShortsFREE does not operate a separate unconditional-refund, satisfaction-guarantee, or additional refund program beyond statutory standards.

Where applicable law recognizes a refund, that law takes priority over this policy.

2. Right of Withdrawal After Purchase

Users may request withdrawal within the period provided by applicable law.

As a general rule, withdrawal may be requested within seven days from the date the written contract terms are received. If Service delivery begins later, the standards under applicable law apply.

A payment will be refunded under applicable law when the request is made within the statutory withdrawal period, delivery of the paid digital Service has not begun, and no other statutory restriction applies.

3. Restrictions After Digital Service Delivery Begins

ShortsFREE includes software and online services delivered digitally.

After paid Service use begins and delivery of the digital content or Service has started, withdrawal for a change of mind may be restricted under applicable law.

ShortsFREE will follow any notice or other measures required by applicable law to apply a withdrawal restriction.

4. Monthly Subscription

Monthly is a subscription product that renews automatically each month.

Users may cancel the subscription at any time before the next charge.

Cancellation stops additional charges from the next scheduled payment date, while an already-paid period remains available until it ends.

Cancellation is not a refund of a charge that has already been completed.

Refund eligibility for an initial or renewal Monthly charge is determined under this policy and applicable law. If digital Service delivery for that period has begun, a change-of-mind refund may be restricted.

5. Annual Subscription

Annual is a subscription product that renews automatically each year.

Users may cancel at any time before the next renewal.

Cancellation stops additional charges from the next annual renewal date, while an already-paid Annual period remains available until it ends.

Cancellation itself is not a refund of an annual fee already paid.

After Service delivery begins, a change-of-mind refund may be restricted under applicable law.

ShortsFREE does not operate a separate voluntary prorated or monthly-apportioned mid-term refund program. If applicable law requires a refund, that law applies.

6. Automatic Renewal

Monthly and Annual products renew automatically on a monthly and annual basis, respectively.

Users who do not want the next charge must cancel before the next payment date.

A completed renewal charge is not automatically refunded merely because the user did not cancel.

If a renewal payment fails, access is suspended immediately. Payment is retried 1 day and 3 days after the first failure.

If a retry succeeds, the subscription and access are reactivated. If payment still fails at the final retry, subscription access stops and no further automatic retries are made.

If applicable law recognizes a withdrawal or refund right for the transaction, that law applies regardless of this section.

7. When the Service Differs From the Purchase Terms

If ShortsFREE is provided differently from its advertising or the contract terms at purchase, standards different from a change-of-mind request apply.

Under applicable law, users may request withdrawal or similar relief within three months from the date the Service was supplied, or within 30 days from the date they knew or could have known of the difference.

Examples include an access plan not being applied correctly to an account, a material defect preventing use of a purchased core feature, the delivered product differing from what was described at purchase, or payment being completed without the Service being delivered.

ShortsFREE may review the cause of the issue and the usage environment to determine the appropriate refund outcome.

8. Duplicate or Incorrect Charges

If the same transaction is confirmed to have been charged more than once due to a system error or similar cause, the duplicate amount will be refunded.

If an amount the user did not purchase is charged due to an error by ShortsFREE or the payment system, that amount will be canceled or refunded under applicable law and the payment provider's procedures.

9. Refund Amount

When the requirements for a full refund are met, the refund is based on the amount actually paid by the user.

For purchases made with a discount or promotion, the refund amount is based on the amount actually paid, not the list price.

Free periods, benefits, and other complimentary items are not separately eligible for a cash refund.

ShortsFREE does not charge a separate refund penalty without a basis in applicable law.

10. Refund Method and Processing Time

When a refund is approved, it is generally processed through the payment method used by the user.

For a lawful withdrawal under applicable law, ShortsFREE will refund the payment or take the required steps within the period specified by law.

For card or external-payment transactions, ShortsFREE may request the relevant payment provider to cancel or refund the transaction.

The timing of a card cancellation, bank deposit, or update to payment records may take additional time according to the processing schedule of the card company, bank, or payment provider.

11. Refund Requests and Verification Information

• ShortsFREE account
• Payment date
• Purchased product
• Order or transaction identifier
• Reason for the refund

Refund eligibility and applicable periods are generally assessed based on when the user communicates their intention to request a refund to ShortsFREE.

To verify the purchase and refund request, ShortsFREE may request the following information to the extent necessary:

12. Account Deletion and Refunds

Deleting an account by itself does not mean that a subscription is canceled or that a refund has been requested.

Users who want a refund are encouraged to submit the refund request before deleting their account.

Even after account deletion, if ShortsFREE can verify the contract, payment records, and the applicant's rights, and applicable law recognizes a refund right, the request will be handled under that law.

13. Purchases Through Third-Party Platforms

If ShortsFREE is later sold through an app store, external marketplace, or another third-party payment platform, that platform's refund procedure may apply to transactions for which the platform directly handles refunds.

Transactions sold directly by ShortsFREE through the ShortsFREE website are handled under this Refund Policy and applicable law.

14. Refund Requests and Subscription Cancellation

Monthly and annual subscriptions can be canceled directly from My Page after logging in by selecting 'Cancel subscription'.

Canceling a subscription stops future automatic renewals. Access remains available until the end of the current paid period. Cancellation does not automatically refund previous payments.

For refund requests or payment-related inquiries, please contact us at the email address below.

Email: info@shortsfree.com

15. Applicable Law Takes Priority

For matters not addressed in this Refund Policy, or where this policy conflicts with applicable law, ShortsFREE follows applicable law, including the Act on the Consumer Protection in Electronic Commerce.