ShortsFREE

Support

Need help? Let's get it sorted.

Find help with setup, browser connections, accounts, purchases, and using ShortsFREE.

Browser connection

Connecting the extension and Desktop App

Account / devices

Help with login, sync, and device registration

Check these first.

  1. 1Make sure the ShortsFREE Desktop App is running
  2. 2Check that the extension is installed in the browser you use
  3. 3Check that the Desktop App and browser extension are connected
  4. 4Check that you are logged in to your ShortsFREE account
  5. 5Check your device registration status

Setup

Having installation trouble?

To use Shorts Guard, you need both the ShortsFREE Desktop App and an extension for a supported browser.

Supported browsers

Chrome · Edge · Safari · Firefox

Supported operating systems

Windows · macOS

View download guide

Browser connection

Check your browser connection again.

  1. 01Start the Desktop App
  2. 02Check the extension is installed
  3. 03Restart your browser
  4. 04Check the ShortsFREE connection again

Check the FAQ for common questions.

View FAQ

Still need help?

For additional help with installation, browser connection, your account, payments, or refunds, please contact us by email.

Email support: info@shortsfree.com